UPDATE July 24, 2022. After two years and 3 months my Luby toaster oven died. Within that same time period I had previously gone through two other toaster ovens mostly due to the use of internal plastic holders for the on/off knob. After a period of heat exposure, the ovens simply would not stay off, flipping back on faster than I could turn them off. Except for the fact the temperature apparently hadn't been calibrated (I use a oven thermometer so that worked for me) I loved the Luby oven and used it more than once a day. I even roasted a turkey in it. Some reviewers recently complained about the rack not holding dishes being baked so they fell. Even for the first Luby I inserted both racks into the same slot since I'd probably never need to use them separately and I never had that problem, not even with the heavy turkey. BTW they now pack the crumb tray for the bottom along with the roasting pan and racks since apparently some reviewers missed the place in front to lift the bottom up for cleaning in the first Luby's shipped out. Anyway, when the Luby died, I didn't hesitate to order another one. I always open such large unwieldy items over the bed and guess what? The entire bottom seam was smashed in along the bottom and the back. The deepest spot of the indent was 3" deep. The seam had completely pulled apart in that spot and was sharp. I took photos which I am sending in to Amazon tonight because this oven had to be packed with that extensive damage. A whollop creating that much damage would have wrecked the box into smithereens which was pristine so yes it had to be packed with that damage. The bottom and back are also metal so that brand new Luby oven took quite an impact to sustain damage that extensive. Amazon as usual with their excellent customer service replaced the oven which I've now used successfully for over a week but I've kept the box just in case. Here's the thing though. I read a lot of reviews and more and more often reviewers are complaining about receiving damaged and/or dirty or deceptive items. I've shopped at Amazon since the mid 90's--back when everyone snickered that a book store would never work on-line. I watched fascinated as Jeff Bezos built an empire that is depended on world wide. I along with so many others happily shop here all the time. I mention this history and the reviews because it is time that manufacturers of products and retailers like Amazon that sell those products demand that damaged items like that oven are no longer shipped into the country. Putting a brand new oven of this size into a land fill should never, ever happen. There is no excuse whatsoever for packing an item with the extensive damage that Luby oven had going on. It is wasteful of materials, time, money and creates a great deal of mistrust especially of imported items. That damaged oven broke my heart for a while. Seriously. The new Luby is shiny with new knobs but otherwise works and looks the same. The temps are more accurate than on the previous oven. Hopefully this new oven will give me the good service that the dead one did and if it does, then I'd order another Luby in a nano second. Just please everyone stop packing and shipping into the country damaged items. I took off stars for the damage but the oven itself is a 5-star item. I really love it and enjoy using it! PREVIOUS REVIEW: Since I only use toaster ovens for baking and am of the opinion that most toaster ovens try to do too many things, I was happy to find this Luby. Not only is it especially built to bake, it is huge, easily holding a small turkey. What an asset this oven would be to families cooking over the holidays or wanting to bake a dish in their regular oven and a cake or dish in the Luby. Or, as in my case, to do all their baking in it since toaster ovens are a thousand times cooler to use than a stove oven especially in the summer. They heat up quicker and cool down faster as well. This oven looks nice too and actually looks more expensive than it is. The two doors open independently of each other and mine stay open regardless of position but certainly stay open when pulled totally to the side. Having them open to the side is preferable to having the door drop down which takes up counter space. I found the instruction booklet to be too skimpy since this oven is different from most. It has a knob for both the top burner and the lower burner. So, then, to bake a cake should one place the rack in the center of the oven like one would do in a stove oven and turn on both burners? Not clear in the manual so I set out to experiment. On the Luby using both burners at the same temperature means the oven is 50 degrees hotter than that chosen on both knobs. That is according to the oven temp gauge I've used for years. There is no way to know if it runs hot due to both burners being on or if the oven temp is off. Regardless, continuing my experiment, I've learned where to set the temp knobs to get the desired cooking temp. The temp gauges are marked off every 50 degrees. When I want 425, a popular baking temp, I found that spot and marked it off with a permanent marker. If that wears off, I'll use some acrylic paint! (Yes, this oven is worth the additional effort!) To all those complaining about not getting a crumb tray, indeed there is a tray included. It fits so well that it looks like the bottom of the oven but there is a small lever in the front to lift it up and out of the oven. The roasting pan and the two racks that come with the oven are good quality especially for a toaster oven. At present, rather than storing one rack, I'm using both of them, one on top of the other, in the middle slot. They hold a lot of weight without feeling flimsy. The roasting tray is stored for future use. It is heavy anough to hold that small turkey and is nicely enameled. As to the top and sides getting hot, IMO this oven gets no hotter than any other toaster oven I've owned. In fact, the door to my stove oven gets too hot to touch as well so over the years I've attempted to only touch handles regardless of which oven I'm using (notice I said attempted LOL). I do have it sitting on glass and have glass on top for safety reasons as I have for all my toaster ovens. This oven does not have a light but few I've owned have had lights. Usually toaster ovens are placed on counters where there is sufficient light in the room to look into the oven so personally I do not consider the lack of a light a negative as some might. One probably could toast in this oven while it's preheating but I can't speak to that as I gave up years ago on trying to toast in these ovens as I was spending so much time trying to get toast "just right" that I broke down and bought an old-timey regular toaster! So far I've baked two pizzas, a cake, biscuits twice, a tray of cookies and cornbread in the Luby and all cooked perfecting by checking the temp with my temp gauge before placing the items in the oven. I've baked frozen fries and warmed up left-overs in it, also with great success. I've saved the best for last! There is no stay-on sticker on the oven so most of us assumed we had to use the timer when baking. That was driving me crazy and I was actually considering sending this oven back when I made a remarkable discovery! When turning the timer off one night the knob moved slightly to the left after the ding sounded. Okay. So then why did that happen? I turned the timer knob to the left so that it was pointing at the little stamp that says "timer" and guess what!! The oven stayed on. And on. For over an hour. So folks, we indeed do have a stay-on function on this oven. Thank goodness because I really liked it otherwise. Now I love it I have no idea why the manufacturer removed the stay-on sticker from the oven (some posters say they saw pics of such a sticker) and instead put a timer sticker there because having the oven stay stay on is a real asset. Using the stay-on function means I can set a personal ti
