The drive works. Just plug it in, turn it on, let Windows install the relevant drivers, & you're good to go. I've had it for only a couple of days so I can't address durability. But my experience with other Western Digital equipment has been good. They're a reputable company for a reason. I decided I ought to be prudent & do a full format of the drive, not a quick format. It took a day. Yes, a whole 24 hours. On a USB 3 port. This is not a complaint. It's 20T. That's a ridiculous amount of space. Format takes time. This is NOT a shortcoming of either the drive or your computer. If you do a full format, plan for it to run a long time. And any sizable backups you do to the drive will also take a long time. Don't complain about it. Expect it. Actually, the size of the drive is 20,000,553,295,872 bytes. That's a human number. That is not actually 20T. 20T is 20 times 2 raised to the power 40. In human numbers, 2**40 is 1,099,511,627,776. 1T is not 1 trillion. They are different numbers. Drive manufacturers like to say their devices are a certain number of T. They are intentionally inflating their numbers to mystify the unsuspecting consumer. Learn. This 20T hard drive does not contain 20T of space. It is actually 20,000,553,295,872/1,099,511,627,776T, which works out to 18.19T. Windows reports it as 18,626.97G. Computers work in powers of 2. Disk drive manufacturers don't. Understand the difference. 20T is actually 21,990,232,555,520, nearly 22 trillion, larger than the manufacturer's claim that the drive is 20T. Don't be fooled. It's just fun with figures.