**Another Update** I still like my ReadyClean mop. But due to the issues I've mentioned below, I've been in contact with support quite a bit. I really have to hand it to my representative. He's dug in and asked for all kinds of extra details to try and solve my issues. Mainly, losing it's map and needing to create a new one, dropping mop pads around the house, and not understanding Daylight Savings Time (apparently). As a result, my service representative has offered to send me a new unit, free of charge, including shipping, so they can really dig into this specific mop and see if they can figure out what's going on. My new one should arrive tomorrow (just two days after I said I'd be glad to help). If it turns out it's just my unit, or if it has the same issues, I'll update here again. This support representative I have has been amazing and bent over backwards to make sure I have a product I'll like. I have Never had support like this for Any product. Truly gives me hope for the future. ***Update** I thought I'd update my review. The support has greatly improved. I've received very detailed emails, including specific questions about what is going on and asking for pictures of my issues. They've also given me a benefit I didn't ask for as compensation for my issues and input. Since switching to the "one-time" pads, the jamming issue has diminished significantly (but not completely). And they're trying to figure out why it's dropping the pads around the house. This is a significant improvement in support over what I originally received, so I thought I'd mention it here. I will update again if they finally figure out what's causing the issues I've mentioned. Don't bother with technical support if you have any issues. They have none. I love this mop when it works, but ya see...that's the problem. First issue, it always starts 1 hour after whatever time I schedule it to run. No way to fix that. It is what it is. Second, the "reusable" pads constantly cause issues with swapping out because they always get stuck. Third, battery lasts anywhere from enough to do the whole house, to enough to do a 5 foot circle. Depends upon it's mood. Always says 100% when starting. Forth, it does NOT recognize rugs like it says. Fifth, Even though I may have it scheduled to clean the room labeled as Kitchen", it will go to the spare bedroom and living room instead. That fun little feature is random. Sixth, it drops the mopping pads randomly around the house. I guess it needs to take a poo or something and go back and get a new diaper. Seventh, the voice options? Do NOT try the other ones. Trust me. Nobody wants to hear a little Asian squeeky little girl voice giggling around your house. The neighbors might call the cops. Seriously freaky. Eighth, the little elevator pad swapping thing will drive you nuts by failing about 50% of the time. And lastly, I restate, don't bother with support. Whomever they are, they only contact you by auto-email in barely readable English and direct you to pages that do not exist or support documents that have nothing to do with your issue. But when it does what it's supposed to, it's actually really nice and does a great job. So, there's that. For me, the good outweighs the bad because I just can't be bothered. I do Not recommend this to anyone else though. Oh, and toss the re-usable pads. They will cause more trouble than they're worth. Get the throw-away versions. You can actually wash them a couple times and reuse them before tossing them.
