the shower head, hand sprayer and diverter work fine once you're using it but the angle at which the shower head is limited on a standard shower arm (the pipe that comes out of the wall), and the hand sprayer doesn't sit right when the main shower head is pointed downward. Keep reading if you want more detail that could save you, or prepare you, for some things you may want to know before buying and wouldn't want to find out by installing it. First the Pro's: This shower head kit is pretty fast to install. The only tools I recommend are a channel lock wrench and a terry cloth to prevent scratching the head nut when tightening. Otherwise, the kit comes with everything you need to do it, which is basically some Teflon tape and rubber washers. Remember, with water, we don't tighten until our knuckles are white and our face is red. Tighten finger tight plus a half turn, completely install, turn on the water and look at joints, attachments and transitions where water should not escaping. Turn to the right (tighten) only until water leaks stop. The exception is in joints you can't see (sorry. just remember, water leaks are bad, especially when the water doesn't go down a drain) The in-line, built-in diverter is simple and easy to turn and intuitive. It does have that plastic feel to it, but it is a nice feature and it's helpful. It has three settings: Head only, Sprayer only, and head/sprayer combo. It may also turn completely off, but most manufacturers allow some water to flow past the valve to remind the user they are on a temporary water hold setting in the diverter or hand sprayer and it prevents all water pressure stoppage at a lower quality valve than the ones in your plumbing system. So, just turn the water off when you don't need it. The spray head is pretty nice looking and provides pretty good coverage. The jets are a little strong for my preference, and I don't have a water pressure valve in my shower but you can share the water flow between the head and hand sprayer for more comfort. Otherwise, if you need less pressure, I recommend a shower valve with water pressure control if you don't want this thing to kick your ass. The hand sprayer is nice and doesn't have that plastic, hollow feel (con's come later). It feels like quality with the right amount of weight partly because of the magnet which makes hanging and grabbing the sprayer quick and super easy. The quick on/off thumb switch is a nice feature. It this little button has saved my wife from getting an accidental spray in the face once or twice already. The magnetic hanging feature is really clever but Moen added a backup hanger built-into the form of the attachment in case the magnet doesn't catch, making it even more secure allowing you to confidently hang the sprayer handle with a glance as it seems to find its own way to the hanger with the magnet and hanging feature. (don't worry. I'm not trying to convince you to buy it... you'll see) The Con's: The suite of gear looks pretty heavy and stout, but it isn't. It's plastic and feels a little less durable when handling it. That doesn't change the equipment performance or appearance (from a distance), but it was noticeable enough to mention and plays into a couple other "con's" Next, the shower head didn't feel like it could get tight enough to provide enough resistance to keep the the head in position. This may seem like an advantage for the head to move so easily, but even though the head is made of plastic, it's a little on the heavy side for the lack of resistance I would have preferred. It's as if the head might slide downward on its own when left alone. To be fair, this hasn't happened, but I was afraid to tighten the threaded retaining collar to the shower arm attachment ball that allows the head to swivel for fear of breaking the collar or something else due to the plastic construction. More con's on the head... the typical shower arm that supplies water to the head from the plumbing from the wall prevents the head from getting too far to the opposite wall in a 5ft shower/bath. This may not be an issue for you if you have a smaller shower, but it's worth noting that raising the head may not reach your feed if you're standing at the opposite wall. You could also argue that the sprayer could cover that. But, if you're in a location with lower water pressure (which I am not) this could be worth including in your decision to purchase Next, there's the hand sprayer attachment. The hand sprayer has the most "quality feel" of all the materials in the kit. But this section is about the con's. The magnetic attachment snaps onto the carriage and the back-up hanging feature is helpful, but - not to sound repetitive, but... - with a typical shower arm, the sprayer handle rests against the wall preventing the magnet from fully seating into position which requires the backup hanger to be the primary way to keep the handle in position. As a suggestion to Moen, I would make the magnetic hanger swivel, too. But, I'm writing this review for you, not them. This next issue is split between the shower head and the sprayer attachment. The hose coming from the head to the attachment is too close to the wall, especially if you have a hanging caddy or recessed cut-in below the shower head. One final thought on the sprayer attachment and, of course, the typical shower arm. We had a shower caddy hanging from our shower arm. With this Moen shower head kit, the caddy was immediately in the way causing a series of problems with where those items were going to hang, sit, stick, etc. None of it was mine, so I was fine, but it could result in another layer of disappointment if you have a caddy or a recessed cut-in for your bottled liquids or hanging scrunchies. One last thing, which I see as a "pro", that is the diverter is too high for small kids who want to play with water. It's so easy to just set it on "head only" and not worry My personal view: I bought the Brushed Nickel version to match our bathroom hardware. So the one I bought cost little over $100 brand new. For this price and experience, I would not buy it again. I made some modifications to our shower to make this work that most people wouldn't want to do (raised the shower head inside the wall, change the shower arm) and I'm still not 100% pleased, but every situation is different. I don't blame Moen for the work I did but I immediately felt like something had to change when I installed it, which is not the feeling you want when you buy something you're looking forward to using. Also, I will be remodeling this bathroom within a year, and keeping this shower head/sprayer is not a priority. Just thought I'd add this in case it helps you know where my head is on this shower kit (pun not originally intended, but left in because it's pretty good) Good luck! P.S. I don't know how these photos will help, but Amazon says "Shoppers find images and videos more helpful" so... Good Luck!
