Hi. I just received your MaxWorks 80873 3-Tray Service Utility Cart With Aluminum Legs & Wheels,Black and Gray,3 trays. My bottom shelf came with a TEAR part way around one of the little legs on the bottom shelf. Perhaps I should have returned it immediately, but I was too keen on getting it going. I put it together, and started using it. I employ it as EXTRA STORAGE in my little storage room, in my tiny apartment. I place it in front of fixed storage shelves, and move it aside when I want to access the fixed storage. I use it for produce: apples, oranges, cucumbers, cabbage, anything that does not require immediate refrigeration. It seems to me that you have the potential for a greatly expanded customer base by appealing to the home-market, where millions of people are very hard up for more space in their cramped quarters. They simply move their cart away from what they are currently trying to access. If you want to appeal to a home-market, consider adding a rubber mallet to the package being sold. Most people have no use for a rubber hammer, and might resist buying one for just this one time use. Using a regular hammer, as I was tempted to do, could easily break the plastic. You are already supplying them with a special nut turning wrench, so just add a properly dimensioned rubber hammer. The customer does not know what size hammer to buy. Should it be 2-inches in diameter or two-and-a-half inches diameter. I opted for the larger of these sizes, not wanting to damage the edges of the tube I was hammering down, and am glad I did. Also the larger size is nearly twice the weight, and makes hammering against so much friction much easier and less anxiety-provoking. The customer does not want to guess whether he/she is doing the right thing, and wants to know what size rubber hammer to buy. How nice to save them from the exztra shopping. The option of a taller, four-bucket cart would be provide more storage. I'm just moving it three feet, not going around with it in a factory. If you want to appeal to the home market, show it in your pictures: show the cart being used in a cramped home storage area. Perhaps you could eliminate the first put-it-together step, that is, manufacture the four 'holder' plastics and the bottom shelf as one unit, or at least put them together in the factory. I found the friction to be overcome most formidable in this step. Manufacturing these two plastic parts together might add structural strength. My bottom shelf came with a TEAR part way around one of the little legs. Having put the cart together anyway, the tear has now expanded, and that caster will soon fall off. That wheel is no longer functioning. Maybe I can make a wooden leg and wedge it in, in place of the wheel, and make do. After all I only move the cart a few feet. But I would like a REFUND without return, to avoid the hassle of trying to take it apart again, (if I can), and shipping it back to you, with packaging now in the waste. Otherwise I'll probably buy it again, and hope for better QUALITY-CONTROL luck.
