I LOVE this mattress protector! I have raved about it to many family members and friends! ...that's why I came back here to update my review, only to find I never actually reviewed it. ???? "ORIGINAL" REVIEW ???? (February 2016) I purchased this protector after hours of research, with the intention to protect my 1st ever mattress purchase. I wanted something that was easy to clean, waterproof and didn't make a racket everytime someone shifted on it like with the plastic protectors from my childhood. I also wanted something that would protect the bed from bedbugs. I live in the Northwest, where bedbugs aren't exactly an issue. But, I knew I couldn't see the future, and I had heard the horror stories about them and figured, why not throw some extra protection into this. I also loved the fact this company believes so much in their products, they back it with a 10 year guarantee! This wasn't a cheap purchase as a young adult moving into their first place, but it seemed like the best choice to get my money's worth. UPDATE (December 2020) I STILL love this mattress protector! I also have never been so grateful for such a pricey purchase... next to getting my dream dog, the going extinct, Welsh Springer Spaniel. This mattress protector has been through a lot! It has protected my bed from cat puke, pet hair (rabbit, dogs, cats), water spills, unexpected "that time of the month", someone getting sick on it, and more. Its been washed many times and is easy to put back on the bed. A few months back, I noticed the protector was wearing thin in near the middle of the bed. I also noticed a change in texture and sound when running my hand across it. The next time I pulled it off the bed to wash it, I tried to test it for leaking, but when you're short and don't have an extra pair of hands, it was hard to tell. I believe it was more water resistant at this point. I contacted the company via email and they responded pretty fast. They asked me to send a picture of the "damaged" spot and my order number . I sent them a video of me running my hand across the area, so you could hear the difference, as a picture didn't really show much. They were totally ok with the video proof and immediately sent me a new protector. Not only that, but they had updated their product since my purchase and they sent me the updated version 100% free! They even covered the shipping! PROS • 100% Waterproof • Easy enough to remove and wash • Washes up beautifully • Stretchy with plenty of room for a thick mattress topper • Very well made • Excellent customer support • Quiet (there is minimal noise. Not enough to bother me, someone who's a light sleeper with dog-like hearing) • Soft material for being waterproof CONS (really not something that I feel goes against the company) • When washing, it does trap a lot of water (but duh, it's a waterproof protector, any of them would and SHOULD when washed! I didn't feel this should count any stars less, when asked about the ease of cleaning.) • Started to wear out after a few years (but the company replaced it 100% FREE OF CHARGE) • I do find that the protector does shift around a bit (not a huge deal, I just tuck the scrunchy part of the bottom protector back under the bed when I change the sheets weekly. This is probably due to the roominess of the protector, which allows for the addition of a thick mattress and topper) Would I recommend it? YES! And I have over and over! Anytime someone brings up their mattress, or talks about how they bought a new mattress, I rave about this protector! Was it worth the price? Heck yeah, every penny! Even after it started to wear out, I contacted the company and the sent me a new one without any cost to me. They even sent the updated version!
