If you're looking at these for the aesthetics, durability, and safety, like I did, do yourself a favor and don't even bother. My kitchen is modern and brand new, so I wanted a set to reflect the new sleek look. I also wanted a set that was safe to use and would be durable, I fell in love with the look of the Reserve in black and gold. Within a few weeks, and over the course of a couple of months, EVERY pot and pan in the set (even ones I haven't used!) has chips... which begs the question.... where do the little chips go (are we eating them?) and WHY?!! I use only silicone utensils and I also use felt separators. I understand that this set isn't a $1000 set, but c'mon, this is totally ridiculous. The kicker is, these are used in my second home, that only my husband and I share, so there is no abuse happening to these pans and they are really hardly used. Unacceptable in my opinion. If you feel your experience will be different and you really MUST have this set, my advise would be to purchase online when they pop up from someplace that has a fabulous return policy (rhymes with Osco), or get the cheaper versions. To spend extra for the Reserve, black and gold just for the look and then have them look like crap with little usage is not worth the extra money whatsoever. I reached out to Greenpan requesting they make good on their warranty and submitted the photos as requested and the below email and gibberish, is the response I received. I will not be purchasing from them again. They have lost my business completely. (GreenPan) Jan 11, 2023, 16:05 GMT+1 Hello Sarah, Thank you for contacting The Cookware Company. Chipping is a natural occurrence with Ceramic Non-stick. Chipping up to 1 to 2 mm is a perfectly normal occurrence because Ceramic coatings are very hard – i.e. in the same way as Porcelain Ceramics are hard but not very flexible. Secondly, unlike with PTFE coatings, Thermolon does not require any chemical adhesive primer to stick to the pan. Thermolon’s adhesion relies solely on roughening the pan’s surface before the coating is applied, which creates a natural lock and key adhesion. Any imperfections, such as chipping, are considered a reflection of the hardness of Ceramic coatings and not having to rely on chemicals for adhesion. As the product remains perfectly safe for use if it chips, it does not require a replacement. In fact, the hardness of the coating is one of its strengths because it will be less prone to scratching during daily use. The great thing is that our products do not contain any PTFE or other PFAS, and they are free of Lead and Cadmium. We take great care in reviewing all warranty claims. We have experts who can easily determine whether a manufacturing defect is present. I would like to assure you that your product is perfectly safe for use. Thank you! Customer Care
