Regarding the actual jack, I would give them 6 stars if I could. However, the case is made of cheap plastic. I ordered one and it was cracked in 3 different places. Returned that one only to receive another one that is cracked again, but only on the inside. This means that over time, it will become worse. The case is very handy. I will be reaching out to the manufacturer to determine if they can send out a replacement case. The problem lies in how Amazon ships it. No packaging anywhere. I have one from a long time ago that I keep in the box that came with Jack stands and it has held up well. Either the manufacturer has to design this better, or Amazon has to ship it in a safer manner. No matter what, Amazon's take is that they do not care. Send it back as they are a monopoly. Even if you ordered a jack without the case, it would cost even more, so what is the sense. I will decide if I am going to keep or send it back. UPDATE: I called the manufacturer and they will be sending me a replacement case as it was cracked, so I am going to keep it. However, I went yesterday to purge the air, only realizing the plug for the oil was missing. I have no idea what is going on here, but Amazon needs to step up its game. I called the manufacturer again and they are sending me an oil fill plug. I can not even set it up until then. So I do not know if this is an Amazon issue or a company issue. As mentioned earlier, the packaging is outright stupid. I little plastic will protect it from shipping (Bubble Wrap) EDIT: I wanted to edit my review. As an FYI, the bottom of every jack shows wear and this is due to the fact of how the jack sits in the case. I have had 4 jacks delivered, I kept one and returned this last one for a replacement. I doubt highly that everyone is used, and returned to Amazon. People who purchase these keep them, unless damaged. That part on the other review does not touch the floor. However, I ordered a 2nd Jack (and had to return it) due to the fact the case had some oil leaking (can't figure out where), and the case was damaged on the inside and outside. I did contact Torin directly, but they are out of stock and can not help me, so I am returning this to Amazon for a replacement. If the replacement comes damaged again, I will go out and purchase one locally. I like the idea of the case because it takes life so much easier. You can literally bring these small jacks, plus a few jack stands, make yourself mobile to help out family, etc. Having a set also helps out with tire rotation. I will bet that Amazon will just send it out. The packaging is just outright horrible. Of course, you have a 90% change of it being damaged during shipping. Most people will not even care.
